FREE SHIPPING ON ALL ORDERS OVER $80.00 (New Zealand addresses only and excludes wholesale orders )

Returns Policy

Chocolate Traders is dedicated to providing quality products  to our customers. We hope you will enojoy what you have ordered, but if something isn't right, please let us know.

We will only accept returns for the following scenarios:

  • Goods damaged or faulty prior to delivery.
  • Goods that vary from their description on this website.
  • Goods supplied incorrectly.

If you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.

How to return a product

Please return the product/s to us in the original condition within 5 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method. Please indicate a reason for your return, using the form on your packing slip. Along with this please indicate your preferred remedy. All returns should be sent with supporting documentation in original or appropriate packaging to:

Unit 3 / 44 Curries Road
Christchurch, 8022

For any additional information on our return policies, please contact us on 0800 384 798, or e-mail us at sales@chocolatetraders.co.nz.

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